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Against the odds, CU Boulder student Valeria Mendoza Frutos prepares to graduate in May, thanks in part to the Division of Continuing Education’s Finish What You Started program

As Valeria Mendoza Frutos approaches graduation day in May, excitement mixes with a twinge of uncertainty.��

“It’s a little scary,” she admits. “Actually facing the reality that I’m going to be done with school in a month—I don’t know what’s going to happen after.”

It’s a feeling many graduating college students likely share, but for Mendoza Frutos, getting to the finish line didn’t follow a traditional, linear route. Instead, by her own account, it’s been a journey marked by stops and starts, academic setbacks and personal loss, but also one ultimately shaped by resilience and the realization that it’s OK to ask for help.��

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For Valeria Mendoza Frutos, the road to graduation next month had been a journey marked by stops and starts, academic setbacks and personal loss, but also one ultimately shaped by resilience and the realization that it’s OK to ask for help.��

Feeling out of place: college, COVID and self-doubt

Mendoza Frutos first arrived at the �Թ��� of Colorado Boulder in Fall 2020—during the height of the COVID-19 pandemic. Her introduction to college life was different than what she had imagined. Most classes were taught remotely, she and other students were housed in hotel rooms rather than dorms and the sense of community she hoped to find was largely absent.

“It was a very weird semester,” she recalls. “Most of my classes were online and everything just felt off.”

What’s more, after graduating from KIPP Northeast Leadership Academy, a small, tightknit high school in northeast Denver with a graduating class of about 80 students—many of whom were Hispanic—the transition to a large, predominantly white institution felt overwhelming at times.��

“I felt like I didn’t belong,” she says. “Being Hispanic and surrounded by mostly white students was a huge change for me. There was that voice in my head telling me, ‘You don’t belong here.’”

That sense of not belonging followed her into the classroom. Even when professors encouraged participation, Mendoza Frutos says she struggled with self-confidence. “They would always say ‘there is no such thing as a dumb question,’ but I never believed that,” she says.

Outside of school, Mendoza Frutos’s life was equally complicated. After her first year at CU Boulder, she decided to move back home and commute to college. A self-described “mom’s girl,” she was deeply involved in helping raise her younger siblings while her mother worked.��

“People laugh,” she says, “but I tell my mom I see her more like my partner, because I was the one at home helping raise my brother and sister.”

Family demands, financial pressures, the challenges of balancing work and school and the stress of commuting all weighed heavily upon her, and her grades suffered, leading to academic probation. Then came a devastating personal loss: the death of her beloved grandmother in 2022.

��“I just lost it,” she says. “I was going through a lot and that was the semester I had all Fs.”

As grief took its toll, Mendoza Frutos stepped away from college altogether. For nearly a year, she wasn’t sure she would ever return.��

“I think in my head I was like, ‘I’ll go back one day,’” she says, ‘but it took a lot for me to understand that I needed help.”

‘It’s OK to accept help’

That help arrived unexpectedly in early 2024, when Mendoza Frutos received an email from Ann Herrmann, program manager and advisor for��, a federal initiative designed to support students who paused their education and wanted to return that was administered at CU Boulder by the��. Herrmann had reviewed Mendoza Frutos’s academic profile and reached out with a simple but powerful message: Help was available.

Valeria Mendoza Frutos (center, white dress) with her family.

“At first, I wasn’t sure,” Mendoza Frutos recalls. “But we met and I told her everything I had been through. She didn’t judge me; she just helped me figure out a path forward.”

Herrmann helped Mendoza Frutos withdraw from classes she previously started but had not completed, which were hurting her GPA, and worked with her to rebuild a realistic academic plan. Soon after, Mendoza Frutos was paired with Michelle Pagnani, a senior academic and career coach for Finish What You Started.

Although hesitant at first—“I kind of ghosted her a few times,” Mendoza Frutos admits, but adds that Pagnani’s persistence made the difference. “She was always calling me, like, ‘Hey, when do you want to reschedule?’”

Over time, the relationship grew into one of trust and encouragement. “Now me and Michelle and me and Ann have a really good bond,” she adds.

With their guidance, Mendoza Frutos returned to school step by step—starting with summer classes, then fall, then continuing forward. If coursework ever became overwhelming or life intervened, she says Pagnani and Herrmann were there to offer assistance. And for the first time, she says, she felt supported not just academically, but personally.��

“I realized it’s OK to accept help,” she says. “It doesn’t make you less than; it just makes your journey easier. That’s what the program did for me.

“Being a first-generation college student made it harder. I didn’t really have anyone guiding me before, but Ann and Michelle gave me the support I needed.”

Advancing in school and at work

While rebuilding her academic life, Mendoza Frutos was also building her career. In February 2024, she began working as an intake specialist for the Frank Azar law practice, fielding calls from clients and potential clients, after connecting with the company at a LinkedIn job fair.��

Mendoza Frutos says the work required accuracy, empathy and strong communication skills. She says her bilingual skills became an asset almost immediately, as being able to connect with Spanish-speaking clients helped the firm respond faster and build trust.��

Despite juggling a full-time job with a demanding courseload, her dedication stood out. The firm closely tracks performance metrics including contracts sent, follow-through and client satisfaction—all of which she excelled in. As a result, after about a year on the job, Mendoza Frutos was promoted to the role of investigator, which she attributes to her strong work ethic.��

“I’m very dedicated and passionate when I like something—and I really enjoy my job. I like learning and there’s always something new to learn at work,” she says. “This job feels very fulfilling.”

Equally important was how her employer supported her as a student—something she had not experienced before. Mendoza Frutos says she left a previous job after it would not accommodate her schedule once she planned to return to campus to complete her degree.

When she asked her current employer if they could temporarily reduce her work hours so she could concentrate on finishing college, they accommodated her, she says, adding that flexibility has allowed her to succeed in both school and work.��

Today, Mendoza Frutos is completing a degree in Spanish for health professions, with a certificate in health resilience. For now, she plans to continue working for the law firm after graduation, where she sees opportunity for growth and advancement.��

At the same time, the idea of attending law school—once unimaginable—now feels possible. That shift came during a quiet moment with Pagnani, who once casually guided Mendoza Frutos into the Wolf Law Building under the guise of taking a campus walk.��

“She didn’t tell me her plan,” Mendoza Frutos says, laughing. “But standing there, getting information, I realized that someone outside my family believes I could do this.”

For a first-generation student who once felt invisible, that belief mattered.

“It made me very emotional,” she says. “It was like, damn—you really do care about me.”

Looking ahead: moving forward

In May, Mendoza Frutos will walk across the graduation stage with family in attendance, including relatives traveling from Texas. Her mother is even planning a graduation party. It will mark not just the completion of a degree, but a journey defined by resilience, growth and the power of support.��

Looking back, Mendoza Frutos is clear about one thing: Without Finish What You Started, she would not be graduating. “If it wasn’t for that email, I wouldn’t be here.”

There are many beneficial programs on campus, Mendoza Frutos notes, but it’s the people behind them that make the difference. “I’m very lucky to have Ann and Michelle,” she says. “They really care.”

As she looks toward the future—continuing in her career and possibly pursuing law school one day—Mendoza Frutos carries a hard-won lesson.��

“I didn’t finish alone,” she says. “And now I know—I don’t have to do everything by myself.”

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