FMIT News

Upcoming Change: New I&R IT Ticketing System

Nancy Portner — Thu, 07 May 2026 20:36:38 +0000

Upcoming Change: New I&R IT Ticketing System Nancy Portner Thu, 05/07/2026 - 14:36

I&R IT will be rolling out a new ticketing system as part of our ongoing efforts to improve service delivery, communication, and visibility into IT requests.

What’s changing:

On June 1st, we will be transitioning from our current ticketing process to a new, campus-supported platform. The new system will provide:

• Improved tracking and status visibility

• Clearer communication throughout the lifecycle of a request

What this means for you:

At a high level, how you request support will remain familiar, but you will direct all emails for service requests and incidents to a new email address. The notifications sent will be new and improved to provide you with more insight on your ticket status. We will share the new email address and what to expect in advance of the go-live date.

What’s next:

Over the coming weeks, you can expect additional communications with:

• Instructions for submitting requests in the new system

• What will happen to existing open tickets

• Support options, including office hours

Our goal is to make this transition as smooth as possible and to ensure you feel supported throughout the change. Thank you in advance for your partnership as we move to this improved solution.

If you have immediate questions, please feel free to reach out to the I&R IT team.

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ChatGPT Edu access goes live for faculty and staff

Nancy Portner — Tue, 31 Mar 2026 16:09:39 +0000

ChatGPT Edu access goes live for faculty and staff Nancy Portner Tue, 03/31/2026 - 10:09

Eligible CU Boulder faculty and staff can now access ChatGPT Edu, an optional higher‑education–focused generative AI platform. ChatGPT Edu protects academic freedom and privacy, provides equitable access and is more secure than publicly available platforms.

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AI Literacy Foundations course now open to students, faculty, staff

Nancy Portner — Fri, 27 Mar 2026 17:33:04 +0000

AI Literacy Foundations course now open to students, faculty, staff Nancy Portner Fri, 03/27/2026 - 11:33

The Canvas course is designed to increase access to AI literacy resources across campus by empowering educators, learners and administrators to confidently discern whether or not, and how, to use AI tools.

Learn more and register

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iPhone photo and iMessage back up procedures

Nancy Portner — Mon, 22 Dec 2025 16:56:34 +0000

iPhone photo and iMessage back up procedures Nancy Portner Mon, 12/22/2025 - 09:56

Guide: Backing Up Photos and Messages on iOS

This document provides step-by-step instructions for backing up text messages using iCloud and photos/videos using OneDrive on iOS devices.

Read these instructions in:

Before you begin:

To ensure a smooth backup process, confirm that you know your iCloud password or reset it if necessary.

Section 1: Back Up Photos and Videos with OneDrive

Requirements

Microsoft OneDrive app installed
Work or School account (identikey@colorado.edu)
Microsoft Authenticator for validation

Steps

Download and Sign In
- Download Microsoft OneDrive from the App Store.
- Sign in using identikey@colorado.edu and select Work or School OneDrive.
- Enter your password and validate it with Authenticator.
Configure Initial Settings
- When prompted under Keep Up with File Changes, choose your preferred option (recommended: Later).
- Tap the profile icon to open Settings.
Enable Camera Backup
- In Settings, select Camera Backup.
- Choose your OneDrive account (identikey@colorado.edu).
- Enable Include Videos if desired.
- Once your pictures are backed up, they will be available on your computer in OneDrive or the OneDrive app.
- Open app, select media tab
Delete phone back-up to free up space in iCloud

Accessing Backed-Up Photos

Open Settings on your iPhone.
Go to User profile (Where your name is at the very top)
Click on iCloud
Scroll down to iCloud back up
Turn off "Back up to this iPhone”
- Under All devices select the phone and Turn Off and Delete from iCloud
Go to back to iPhone settings
Click on Storage
iCloud Photos
Turn off
Sync this iPhone
This will free up space for your iCloud back up

Section 2: Back Up Text Messages and Contacts with iCloud

Requirements

Active Apple ID account
Wi-Fi connection and sufficient iCloud storage

Sign In to Apple Account
- Open Settings on your iPhone.
- Sign in with your Apple ID (recommended: identikey@colorado.edu).
- If you do not have an Apple ID:
  - On a computer, visit https://appleid.apple.com.
  - Create a new account following the prompts.
Enable iCloud for Messages
- In Settings, select iCloud.
- Locate Messages and toggle Use on This iPhone to ON.
Sync Messages
- Tap Sync Now to begin backing up your messages to iCloud.

Go to iCloud, make sure messages are turned messages on

Sync now

Contact back up

iCloud, Messages

Make sure sync is turned on

Contacts and messages are on

Notes:

Keep your device connected to Wi-Fi during the sync process.
Ensure you have enough iCloud storage for message data.

This guide will walk you through backing up your photos and videos to Microsoft OneDrive and your text messages and contacts to iCloud on iOS devices. Following these steps will help protect your data and free up space on your device for optimal performance.

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New CU Secure Wi-Fi

Nancy Portner — Wed, 10 Dec 2025 13:41:39 +0000

New CU Secure Wi-Fi Nancy Portner Wed, 12/10/2025 - 06:41

The transition to new Wi-Fi was completed and CU Secure and CU Guest have now replaced UCB Wireless and UCB Guest across all campus buildings. To use the new CU Secure network that replaced UCB Wireless, you must register your devices in advance so they can connect.

Registering will differ by device:

If you typically connect a personal laptop, smartphone or tablet to campus Wi-Fi, install the CU Secure certificate now. You can do this on campus or off, but you will not be able to connect to CU Secure until you have done this step.
While installing the CU Secure certificate, you may need to authenticate with Microsoft multi-factor authentication.
If you have a personal gaming system or smart device, register it on the new CU Guest network using the Specialty Wi-Fi Devices Portal. For security purposes, the portal can only be accessed from a non-guest campus network (CU Secure, eduroam or the wired internet) or the campus VPN.

If you have any difficulty downloading or installing the CU Secure certificate:

Review our installation instructions. If you get stuck during the installation process, refer to our step-by-step tutorials (Windows, Mac, Android, iPhone and iPad) or how-to videos (Windows, Mac).
Check our troubleshooting guide. Identify and resolve the most commonly reported issues using our CU Secure troubleshooting page.
If you are a member of I&R or Facilities Management, please reach out to any member of the I&R IT team for support.

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